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Verification

I have uploaded my documentation. Is my account verified now?

As soon as you upload your documents in your account, we will review and process them within a couple of business days. After the documents have been processed you will receive notification email regarding the results. i.e. if your documents have been approved that means that your account is fully verified.

You may always check with the Customer Support team the current status of your account.

Please note: to prevent any delays, please upload the required documents via your account profile.

Where should I send my documents for verification?

The account verification process with Fibonetix is very easy. Simply log in to your account, go to your profile page, where you can see the section for uploading your documents. Scan clearly and in color every one of the required documents and upload it at the designated area.

Please note: make sure your documents are clearly scanned. We can`t accept documents hosted on cloud services.

If by any chance you experience any issues, please contact our Customer Support team at [email protected]

What documents do I need to provide in order to open an account?

For verification purposes you will be required to provide the following documents:

  • A colored copy of a valid government issued photo ID (e.g. passport, driving license or ID card)
  • A colored copy of a utility bill (e.g. water, electricity, or gas) or bank statement. This document should contain your name, address and date of issue (must be no older than 3 months).
  • A signed color copy of the Declaration of deposit form (DOD). Please sign it with a blue ink pen and send back a copy.

Please make sure that all documents are in full color, with all four edges visible and with high-quality resolution. Blurry documents, electronic signatures, and screenshots will not be approved due to security reasons.

Please note: We do not accept mobile phone bills for verification.

Please upload your documents via your Fibonetix account -> My Profile -> Upload documents. If you meet any difficulties, please contact our Customer Support team at [email protected]

What is the easiest way to provide documents for a new account?

For new accounts, you can upload your documents via your Fibonetix account. If by any chance you don`t have an access to a scanner, you can take a picture with your phone and upload it. You can simply do that, by login into your Fibonetix account, go to your profile page and upload the files at their designated areas.

What documents do I need to provide for a credit card deposit?

Credit or Debit card deposits require the following documents:

  • A color copy of a valid government issued photo ID (e.g. passport, driving license or ID card)
  • A color copy of a valid government issued photo ID (e.g. passport, driving license or ID card)
  • A signed color copy of the Declaration of deposit form (DOD). Please sign it with a blue ink pen and send back a copy.

Please note: Fibonetix reserves the right to request a credit/debit card copy. In that event, please make sure to leave the first 6 and last 4 digits exposed along with the name, date of expiry and signature on the back side. For your security please black out the middle digits and the CVV code.

Please upload your documents in your Fibonetix account -> My Profile -> Upload documents. If you meet any difficulties, please contact our Customer Support team at [email protected]

Do you accept deposits from US citizens?

Our services were previously offered to US citizens, however, due to the changes in regulations which are conflicting with the trading laws, we are no longer able to provide services to US citizens. Thus, no deposits are accepted from US citizens.

Risk Warning:

Trading Contracts for Difference and Foreign Exchange is highly speculative and carries a level of risk that may not be suitable for all investors. You may lose some or all of your invested capital; therefore, you should not speculate with the capital you cannot afford to lose. You should be aware of the risks associated with trading CFD’s and Foreign Exchange. In addition, please take into account your current knowledge level of trading experience and seek independent advice if necessary. We kindly advise all our clients to make sure that you carefully have read all the available. Terms & Conditions and the included Risk Disclosure statement prior to undertaking any operations on our trading platform. We do reserve our rights to cancel all or a single client deal which is connected to any suspicious activity without preliminary notice.

Under no circumstances shall we have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs or (b) any direct, indirect, special, consequential or incidental damages whatsoever. We strictly do not provide investment advice.

Fibonetix is owned and operated by Zeus Tech & Trading Group Ltd, 24 Boulevard d'Avranches, 1160 Luxembourg

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