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Support

Who to contact if I have questions connected to my account?

Please contact your account manager or send an email to our Customer Support Team at [email protected]

How can I submit a complaint?

Please send your concerns to [email protected] and our Customer Relations team will get back to you as soon as possible.

Where I can submit a suggestion?

Suggestions are more than welcome, please submit your suggestion to [email protected]

How do I update a new credit card?

If your card has been lost, canceled or replaced, we will need a letter from your bank stating that. You can send the document to our support team explaining your issue. Please make sure the letter contains the following information:

  • The Credit/Debit card owner’s name
  • The date of cancelation
  • The first and last 4 digits of the old card’s number.

The date of cancelation

Can I change the base currency of my account?

Once you create your account with the chosen base currency, you are not able to update the account with a new base currency.

If your wish is to use a different base currency, please open a new account with the base currency of your choice

How do I get help?

It is simple, please visit our Help Center to get an instant answer.

In addition, feel free to contact our Customer Support team at [email protected] if you can`t find the answer to your question or your concern.

Account verification issues – who to contact?

Please contact directly our Customer Support team at [email protected] who will assist you in completing the full process of your account verification.

Risk Warning:

Trading Contracts for Difference and Foreign Exchange is highly speculative and carries a level of risk that may not be suitable for all investors. You may lose some or all of your invested capital; therefore, you should not speculate with the capital you cannot afford to lose. You should be aware of the risks associated with trading CFD’s and Foreign Exchange. In addition, please take into account your current knowledge level of trading experience and seek independent advice if necessary. We kindly advise all our clients to make sure that you carefully have read all the available. Terms & Conditions and the included Risk Disclosure statement prior to undertaking any operations on our trading platform. We do reserve our rights to cancel all or a single client deal which is connected to any suspicious activity without preliminary notice.

Under no circumstances shall we have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs or (b) any direct, indirect, special, consequential or incidental damages whatsoever. We strictly do not provide investment advice.

Fibonetix is owned and operated by Zeus Tech & Trading Group Ltd, 24 Boulevard d'Avranches, 1160 Luxembourg

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