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Know Your Customer (KYC) Policy

Verification Procedure

The company requires identification documentation from customers after accepting the Agreement through the company’s website for the purpose of routine client account verification. The verification documents should be submitted through the company’s website within 1-3 working days after the Effective Date (see Terms & Conditions for the definition of Effective Date). The documentation is used for account verification purposes only and is maintained by the company as encrypted data in a secure environment. Account Verification is required at two levels:

Level 1: Required documents: A color copy of a valid Passport or national identification card together with a current valid utility bill (no older than 3 months).

Level 2: Credit Card verification documents required: A color copy of both sides of credit card displaying the first six and last four digits of the card, the name, and the expiry date. Important: For your personal security – please cover up the rest of the card digits and the CVV code on the back of your card. Additionally, Customers are required to confirm every credit card transaction by signing the company’s credit card Deposit of Declaration (DOD) (received by email, immediately after a new transaction was performed).

NOTE: Customers not providing the requested documents may be prevented from depositing further and/or trading and the accounts will be frozen until the account verification process has been completed.

In order your document verification to be successful, please make sure that all documents are in full color, with all four edges visible and a high-quality resolution. Blurry documents, electronic signatures, and screenshots will not be approved due to security reasons.

The company adheres to strict safety protocols. By submitting these documents, the clients help to create a safe and secure trading environment for all clients. If you have any questions, please visit our Help Center or contact our Compliance team here ([email protected]).

The Customer is obliged to use only payment methods that belong to him/her and are under his/her name. The Company reserves the right to reverse any such deposits back to the original payment method used by the client. An exception to this rule can only be made in case the Third Party Depositor and The Customer are in a spousal relationship.

Risk Warning:

Trading Contracts for Difference and Foreign Exchange is highly speculative and carries a level of risk that may not be suitable for all investors. You may lose some or all of your invested capital; therefore, you should not speculate with the capital you cannot afford to lose. You should be aware of the risks associated with trading CFD’s and Foreign Exchange. In addition, please take into account your current knowledge level of trading experience and seek independent advice if necessary. We kindly advise all our clients to make sure that you carefully have read all the available. Terms & Conditions and the included Risk Disclosure statement prior to undertaking any operations on our trading platform. We do reserve our rights to cancel all or a single client deal which is connected to any suspicious activity without preliminary notice.

Under no circumstances shall we have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs or (b) any direct, indirect, special, consequential or incidental damages whatsoever. We strictly do not provide investment advice.

Fibonetix is owned and operated by Zeus Tech & Trading Group Ltd, 24 Boulevard d'Avranches, 1160 Luxembourg

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